How can I contact your customer support?
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Refund & Returns Policy page for detailed instructions.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
Do you ship internationally?
Yes, we offer international shipping to a number of countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
How do I make a return?
Please get in touch with our customer support team at hello@silkyhairinfluence.com to notify you wish to return an item.
Our return address is:
Squab Hall,
SILKY HAIR INFLUENCE,
Harbury Lane, Leamington Spa,
CV33 9QB, Warwickshire,
England, United Kingdom.
How do I track my order?
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S BEEN PLACED?
We aim to process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
How do I exchange my oreder?
All returned items that comply with our Returns & Refund policy will be fully refunded in the same original method of payment. Then you could re-order a new product of your choice.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
Returning defective/wrong items
Please get in touch with our customer support team and we will guide you through the steps to make your return seamless.
Are the pictures true to the item description?
We provide illustrative model examples and detailed description of the items for each product to help you make the perfect decision. Please refer to the items description on the product page to ensure you choose the right item.
How do I care for my wig?
Hair care instructions can usually be found on the product’s care label or on the hair care instructions page itself. We recommend following the provided guidelines to ensure the longevity and quality of your hair units.
